Closing the civility gap at NRC public meetings

The legitimacy of the agency is being challenged by people who disrupt its meetings

eclipseOn February 19, 2015, an NRC public meeting held in Brattleboro, VT, descended into darkness, eclipsing reason and civility, as people bent on disrupting the proceedings succeeded beyond their wildest dreams while also bullying people who wanted to testify at the hearings.

The disturbing details were captured on video. Rod Adams, at the Atomic Insights blog, posted a 26 minute segment which shows just how bad things got that evening. Adams followed up with the NRC attending its Regulatory Information Conference (RIC) in March where agency officials told him they know they have a problem and pledged to do better.

This blog also weighed in on March 5 asking why hasn’t the NRC taken a more proactive approach to prevent their meetings there from running off of a cliff? I added that like a failure to vaccinate against the measles virus, this kind of anti-social behavior could spread to licensing hearings across the country. Indeed, a pro-nuclear group in California raised exactly that issue in a letter to the NRC about upcoming public meetings on seismic safety at the Diablo Canyon nuclear plant.

Ineffective outreach and failure to control large public meetings isn’t a new problem for the NRC. In May 2014 a group of protesters at hearing about Vermont Yankee interrupted the session by shouting that the NRC officials at the meeting “are lying and incompetent.” Their clear intention was to undermine the legitimacy of the agency in the public’s mind, and, therefore, diminish the validity of any decision it made as a result of the hearing.

NRC Task Force Report

So how much of a problem does the NRC have and what does it plan to do about it? It turns out the NRC appointed a task force to look into the problem which produced a report on the issue, paradoxically, in late January 2015 just weeks before the public melt down of its Vermont meeting.

The task force report (ADAMS citations ML15029A460, ML15029A463, and ML15029A465) acknowledges the agency is inconsistent in its efforts to conduct public outreach. Further, in the summary, the report notes that there are problems with the “attitudes” of NRC civil servants who conduct the public meetings about how useful they are, and the report also says leaving public meetings to technical staff “not skilled in the subject” is a problem. Overall, the NRC’s engineers have given public meetings a “low priority” relative to their other safety-related regulatory duties.

The reports provides a number of recommendations, some useful, and some just wishful, to remedy the situation. Nowhere in the document does it commit to providing funding to carry out them out. Without hard dollars behind them, this report could wind up keeping company with editions just like it that hark back more than a decade.

Not a new problem

The report cites previous efforts, some as far back as 2003, by the agency to improve its performance in these areas. What’s interesting about this realization that there is a long history of mis-steps in dealing with public meetings is that the task force decided not to ask the public what it thinks of the agency’s performance. This is really astonishing and seems to me to be clear evidence of the “attitude” problem cited in the report summary.

The reports goes on to cite several models of successful public engagement. Clearly, the task force understands what constitutes effective outreach. What the NRC needs more than practical advice on techniques is a cultural shift and the hiring of people who are expert at dealing with large public meetings on controversial subjects.

My experience with NRC meetings is that where there are large crowds, and a controversial issue at stake, NRC technical staff are terrified of saying anything beyond the most basic statements about the hearing process.

Why? The reasons, according to the report, are that their own management do not believe the hearings do any good which means those running the meeting have no upside to doing much beyond the bare minimum.

People bent on disrupting these meetings take advantage of the staff’s reluctance to assert control over the process by doing outrageous things like throwing what they claim are organic waste products and brazenly interrupting speakers.

Useful ideas need funding

The report does contain some useful ideas. Among them is a proposal to create a center of excellence within the agency to support technical staff who have to hold these events.  Where that recommendation falls short is not also adding a “hands on” role for the staff from the center to go to hearings and help run them.

Coaching the preparation for a meeting are one thing, being on the ground is the next crucial step. Someone in the room has to know how to handle a crowd, a loud boisterous crowd, and, if necessary, call in the cops to haul away people who disrupt the meetings. There are lots of interim steps a good facilitator can take to calm people down, but a nuclear engineer is not the person who should be assigned this task.

There is a lot of thoughtful material in the report about policy and guidance, which is good because the agency’s managers need to know this is work they have to do and do well. Along with this, the agency needs standards to measure its effectiveness and feedback to managers via their performance rating and acknowledgement of their successes or mistakes in implementing public outreach.

It is not enough to pitch hot potatoes to NRC managers saying go forth and slay the public meeting dragon. The dragons will just eat the potatoes and move on.

There must be resources committed to training and especially recognition for excellent work in this area. The report outlines training for basic, intermediate, and advanced practices, but like other parts of the report, does not recommend a specific commitment or amount of funding to carry it out.

This issue is going to be a problem for the NRC which gets 90% of its funding from reimbursements paid by nuclear utilities. Carving out a center of excellence, and hiring people skilled in public participation, will compete for scarce budget dollars with regulatory oversight and reactor licensing activities.

Another puzzle is that, using a key word search, the NRC Office of Public Affairs, which is a source of the outreach expertise, isn’t mentioned in the report until page 17. The good news it the context is in the recommendation to improve internal agency guidance on how to hold public meetings.

  • A role for industry beyond the bunker mentality

Finally, the licensed facilities which are the subject of the hearings are not off the hook just because the NRC published this report. Nuclear utilities have long practiced a “bunker mentality” which says that once they’ve given the regulatory agency the information it wants, their obligation to inform the public is over. There are some exceptions, but employees of nuclear utilities are often instructed not to speak at public meetings leaving that role to designated spokespersons.

While nuclear utilities have significant fiduciary responsibilities which limit what they can say and do in public, informing the public is never a poor choice, and goes as much with branding and marketing strategies as it does to support public hearings. It is just good business. That doesn’t mean a utility should pack a hearing with its staff, but it does mean that effective communication through various news and social media to the general public is a basic starting point.

The NRC and the nuclear industry need to cooperate to find new ways to insure that when people show up at a hearing, or public meeting, that they can feel safe and secure knowing that a civil process will take place. This means nuclear utilities need to help plan the meeting and have their people at the event to help run it.  The utility needs to conduct outreach to the community, no less so that the NRC, when it comes to these kinds of public events.

  • A role for federal law enforcement

Finally, the report needs to address the genuine security issue when the agency’s staff faces a determined effort to interrupt a hearing. At some point the quiet warnings from a meeting facilitator reach their limit and law enforcement needs to be brought into the picture.

The NRC needs to decide it will take action against people who ignore warnings not to disrupt a meeting. That means working with the US Attorney that has the relevant jurisdiction to bring criminal charges against those who interfere with the operations of a federal regulatory agency.

In terms of consequences, this does not mean ticket or an overnight stay in the local jail for a misdemeanor charge. It means that felony charges with the possibility of serious jail time are considered when assessing the circumstances and behaviors of people at a meeting like the one that took place in Brattleboro, VT.

One day, if left unchecked, one of these groups is going to do something that will hurt someone. It is time to draw a line in the sand before that tragic occurrence takes place.

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Dan Yurman ~ For breaking nuclear news follow me on Twitter @djysrv or http://www.twitter.com/djysrv ~ Welcome Page for Neutron Bytes Blog ~ https://neutronbytes.com/2014/08/31/welcome-post/ Email me: djysrv@gmail.com ~ Mobile via Google Voice 216-369-7194 ~ Header Image Credit: http://apod.nasa.gov/apod/ap110904.html ** The content of this blog is protected by copyright laws of the U.S. "Fair use" provisions apply. The RSS feed is for personal use only unless otherwise explicitly granted **
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4 Responses to Closing the civility gap at NRC public meetings

  1. Thank you for this thoughtful post Dan.

    The disruptions at these meetings are not just people shouting. People push, threaten, hit, throw manure, wrestle with the moderator, stand behind the NRC panel and refuse to move…I have seen all of this. (Actually, I personally missed the manure-event meeting, but I heard about it and the event is well-documented.)

    As you point out, with the NRC tolerating this kind of behavior, it is only a matter of time before someone gets hurt. When that happens, there will be a fine record of earlier incidents to show that the situation was predictable. The record of the earlier incidents will not be a pretty sight for the NRC.

    The NRC should invest in training and personnel in order to keep everyone safe at their meetings. Better safe than sorry! I understand that the NRC has limited budget, other priorities, and so forth. But the NRC should prove that they know one of the first things about the nuclear industry: the nuclear industry puts an emphasis on safety.

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  2. Tom Clegg says:

    Several things made this situation happen. One when the anti-nukes chain or handcuff themselves to the fences at VY and get away with it no jail time or fine. When they burn down VY’s emergency building and get away with it. Really how hard did the Brattleboro police try to find out who did it? It sends a message of entitlement to the anti-nukes. I can do whatever I want to Entergy and get away with it! Also I go to these meetings for Indian Point they don’t behave much better. I have been told quite a few times don’t stoop down to their level. I don’t believe in that all the time. There comes a time when you have to fight fire with fire. When the Nazis killed millions of people. When the war was over we stooped down to the level of executing the people responsible for this crime. Someone pro nuclear at that meeting should have grabbed the mic out of Gary Sachs’s hands and asked him about his credentials in nuclear power or decommissioning of a nuclear power plant. Then rebut his statements. Yell at him while he tries to make his points . Sorry but you can be nice for only so long. Just look at it personally He took jobs from people, he made electric rates and taxes higher. And he thinks he is right

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  3. The way to get rid of the chronic and professional disruptors is to take away their ability to make themselves the news of the event.  You enforce civility by removing the rewards for incivility.

    Hearings should have attendance to the main event by reservation, with one or more overflow rooms with AV feeds.  All of the Gary Sachs’s and their noisy camps should be removed to one such room.  Attendants in control of microphones can handle comments from the overflow rooms; if a speaker or the room gets out of hand, the audio engineer just cuts off that microphone and on to the next.  Moles who get into the main crowd can be removed, ID’d and put with the other disruptors.

    Of course, the antics in the overflow rooms should be recorded.  A list should be kept of people to be denied main-hall attendance for the sake of civility; if they want a circus, they can pay for their own.

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  4. Broadsman says:

    I think you miss the larger point – we’re at the early stages of a civil war in the US. The Left, of which the anti-nuclear protesters are just one brigade, has moved beyond the constraints of “normal” society. Witness the “Occupy Movement” andt he Zimmerman and Ferguson disorders.

    The NRC hearing process was never more than a compromise and a band-aide. They have little value for the government or for the licensee although the general public might benefit from having real people to attach the issues to, even if they are PR types and bureaucrats.

    As to increased enforcement of decorum at public NRC meetings, do you expect Eric Holder’s Justice Department to aid? I certainly don’t – just the opposite in my opinion.

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